Disclaimer

Please make sure that you have understood and accepted our firm T&C before using our services.

Sensitive goods & Prohibited goods

• If the normal pipeline was chosen to deliver these sensitive goods, customers are required to take responsibility for the additional charges if the goods can’t pass the custom and are returned to China.

- For [Air freight] or [Sea freight - Big parcel], you have to choose the specific pipeline.

- For [Sea Freight - Small parcel], you have not necessary to classify your goods whether they are sensitive or not.

- Customers must reveal if in case the item description is not truthful, otherwise would be confiscated or fined by customs. Any additional costs and legal liabilities caused by misreporting the goods shall be borne by the customer.

• Food products must be arranged shipments as soon as possible after storage, because:

1. Food has a short storage period and easily deteriorated in long-term storage.

2. Food emits odours will easily get bitten by rats, insects and ants.

• In the case of rat, insect and ant bite, no compensation will be accepted.

• In order to avoid these similar incidents, customers are required to pay attention to the following two points when submitting product orders:

  1. Please indicate food items in the goods remarks

  2. Please remind the seller to reinforce the packaging to avoid the smell of the food.

Flammable / Explosive / Prohibited goods

• Our firm refuses to keep for flammable and explosive goods. Please do not hesitate to contact us for further inquiries on whether your goods can import or not.

• Customers must reveal if in case the item description is not truthful, otherwise would be confiscated or fined by customs.

Calculation of shipping fee

*Customers need to understand common calculation methods such as “Full Volumetric”, “No Volumetric”, and “Half Volumetric” by yourself before using our services.

• Air freight

- No matter your goods are normal, sensitive, or Covid related products, charges are calculated according to below precedents:

1. If the actual weight is more than volumetric weight. Actual weight alone will be taken as the final weight

2. If the volumetric weight is more than actual weight. Actual Weight + Volumetric Weight / 2 = final weight

3. Final weight x Charges per KG = Actual Charges

• Sea freight - Small parcel

- No matter your goods are normal or sensitive goods, the method of calculating transport charges is as below:

1.  Actual Weight or Volumetric Weight. Whichever is heavier will be charged.

*Actual Weight - The weight of the goods themselves, plus the weight of the packaging materials used for the goods.

*Formula of Volumetric Weight - Length x Width x Height / 6000

*If the parcel total CBM is greater than or equal to 0.5m³, our firm will have the rights to change the freight charges based on m³ calculation

• Sea freight - Big parcel

- This channel has been separated into normal, sensitive, and East Coast.

- Unit of measurement will depend on Length x Weight x Height (m³).

*CIEF Lite is mainly for parcel consolidation purposes, otherwise, you will be recommended to use the original CIEF sea freight service to get a cheaper price.

Special Delivery Area

• The consolidation services in East Malaysia are still being improved,  if you want to import your goods to East Malaysia, you can use our previous CIEF Worldwide services.

• If you want to use the pipeline of [Sea freight - Big parcel] to deliver your goods to places listed below,  the different prices will be charged. 

• Please do not hesitate to contact us for further inquiries about the price.

1. KUALA ROMPIN, PAHANG

2. MERSING, JOHOR

3. ENDAU, JOHOR

4. PENGERRANG, JOHOR

5. DESARU, JOHOR

6. BUKIT BATU, JOHOR

7. PADANG BESAR, PERLIS

8. PULAU KETAM, SELANGOR

• Make sure that you enter the CORRECT [Customer Marking] and [Warehouse Address]

- When you place an order in Taobao, the receiver must put your “Customer Marking” to ease our warehouse staff to sign for your parcels.

- However, “customer marking” can’t be the criterion for goods entering our warehouse, you should fill up the [Arrange shipment] and submit to the system.

- Our warehouse address is the same for the air freight and sea freight, it can be checked in [Account] -> [Warehouse address].

- If you have made mistakes on your marking or address and your parcel has lost, you have to ask the seller to coordinate with the courier, our firm will not take any responsibilities and risks on this issue.