FAQ

General Guideline

Registration is divided into two steps: "Submit Information" and "Activate Username", and the whole process only takes 2 minutes.
    1. Enter the registration page, first enter a frequently used email address to activate the account.
    2. Set a password.
    3. Read the "Money Registration Agreement" carefully, and after agreeing to the terms, click the "Submit Registration" button.
    4. Complete the registration.
What is free volumetric:

Free Volumetric is not charged based on the parcel volume, regardless of the parcel size, and charge according to the actual weight of the parcel.

For Example :

The actual weight of the parcel is 6kg.

The parcel volume weight:
[volume weight = (Length x Width x Height) ÷ 6000]
(50cm x 50cm x 45cm) ÷ 6000 = 18.75kg (18.75kg integer is 19kg charge)

If there is not a free volumetric, the shipping fee of 19kg will be charged.
If there is a free volumetric, the shipping fee of 6kg will be charged.

*The free volumetric charge based on the parcel's actual weight, not the parcel's volume weight.


What is half volumetric:

Half Volumetric charged based on the mean of parcel's actual weight and parcel's actual volume weight.

For example:

The actual weight of the parcel is 6kg.

The parcel volume weight:
[volume weight = (Length x Width x Height) ÷ 6000]
(50cm x 50cm x 45cm) ÷ 6000 = 18.75kg (18.75kg integer is 19kg charge)

Half volumetric weight = (6kg + 19kg) ÷ 2 = 12.5kg
Therefore, the shipping fee of 12.5kg will be charged.

*The mean of parcel's actual weight and parcel's volume weight will be charged.


What is full volumetric:

Full Volumetric is the parcel's actual weight or volume weight, whichever heavier will be charged. 

For example:

The actual weight of the parcel is 6kg.

The parcel volume weight:
[volume weight = (Length x Width x Height) ÷ 6000]
(50cm x 50cm x 45cm) ÷ 6000 = 18.75kg (18.75kg integer is 19kg charge)

If there is not a full volumetric, the shipping fee of 6kg will be charged.
If there is a full volumetric, the shipping fee of 19kg will be charged.

*Compared with actual weight and volume weight, the heavier fee will be charged.

How to generate a forwarding order


After you have finished shopping on the Chinese merchant website, please submit the product in the "My Order>I want to ship" section.


1. Fill in the details of the goods you purchased on other websites into the package information input box, and click the "Save and Submit" button after filling in. Your package will be entered into the delivery order.

2. When filling in the product package information, you must fill in the required information as follows.

     ■ *-Required

     ■ Product name-must fill in all the actual goods' name or type as a checklist for customs clearance purpose (both languages are accepted)

     ■ Courier tracking number-the tracking number of each package must be unique

     ■ Commodity quantity-Please fill in the quantity of goods in each package (*Note: not the quantity of packages).

     ■ Total price declared (¥)

     ■ Logistics company

After filling in, can select either "submit" or "Save As Draft" to submit all package information, it won't be affected if you want to add-on other new parcels information after this. The order has been generated, and the customer will see the submitted order in my order. The order status is waiting for shipment on the way.


3. After submitting the shipment in "My Order -> Commodity Order", it will enter to submit the waybill. Customers can choose the shipping method and additional services required. A waybill will be generated when the customer confirms the submission.

  i. The system will display the product information you submitted, confirm that all are true before proceeding to the next step.

  ii. Fill in and confirm your delivery address. Please select your shipping area here. Note that all information must be true to avoid errors in the delivery of the goods.

      iii. After selecting your shipping area, you will display different shipping methods and costs. Please select the shipping method you want here.

   iv. Next, my dear customers can choose the additional services they want to reduce the weight of the goods and inspect the goods. If you have any special instructions, please explain here. When nothing is wrong, submit the waybill to end the submission process.


4. The waybill has been generated, and the customer will see the submitted waybill in my waybill. The status of the waybill is pending.


5. When the status of the order is arrived (all parcels are received), the status of the waybill will be changed to waiting for weighing. Then wait for the staff to weigh and provide weight.


6. When the goods are weighed, the status of the waybill changes to waiting for payment. Customers will be shown weight, shipping and total shipping. If nothing is wrong, press the "Pay" button to pay the fee.


7. Before submitting the waybill for settlement, the system will display all the costs of the waybill for customers to confirm and settle the waybill. After confirming the submission, the goods will be automatically arranged to reach the destination you set.


8. After the payment is successful, the waybill status is waiting for shipment.


9. When the status of the waybill is mailed, you can track the whereabouts of the package. When the goods arrive, press the confirmation receipt to complete the whole process.



Order Status

On the way: The goods are waiting to enter the CIEF LITE warehouse.

Arrived: The product has entered the CIEF LITE warehouse, and the product has been inspected. You can submit it for delivery. 

Mailed: The warehouse has sent the package to the destination, waiting for the customer to receive the goods. Invalid order: The product name and price are inconsistent with the submitted ones, the product is out of stock, the product has no picture or description, virtual goods, prohibited goods, etc., are all regarded as invalid orders

Invalid order: The product name and price are inconsistent with the submitted ones, the product is out of stock, the product has no picture or description, virtual goods, prohibited goods, etc., are all regarded as invalid orders



Waybill status

Pending: The product is waiting for CIEF LITE employees to process.

Waiting for weighing: The product is waiting for CIEF LITE employees to weigh.

Waiting for payment: The waybill is waiting for CIEF LITE customer payment.

Waiting for delivery: The goods are waiting for CIEF LITE employees to ship.  

Mailed: The product has been mailed to the destination, waiting to be received.  

Invalid waybill: For problematic goods, staff and members.


*Note: When the actual delivery situation of the merchant does not match the product information submitted by the member, such as: the quantity is wrong, you need to confirm with the member to enter the CIEF LITE warehouse. The description of the problem is provided to us through the customer service mailbox (ciefworldwide@gmail.com), and the customer service specialist will handle it for you and give you a reply as soon as possible.

Parcel Shipment Rules & Regulations

*1.Air Shipping Items total value less than USD100 @cannot more than 15KG/order are not required to pay tax.

*2. Value Declaration: Refer to parcel value filled in RMB amount by the customer,
our system will auto convert to USD. Value declaration exchange rate as USD 1.00 = ¥6.2。

*3. Air flight fare here include custom clearance but not include tax. However, it's almost zero percent chances been tax by custom,
if your shipment has been tax, can be settled by express company.

*4.Daigou Risk: If anything happen like damage and lost to your shipment on the way to the destination,we are not responsible for that. Bear in mind while receiving your parcel, make sure your items weight and quantity is correct then only sign on it.

*5.If there is any damage on your parcel,please check on the spot and inform the delivery man;
Must take picture and send to email:ciefworldwide@gmail.com
Or phone us.:+6018-290 9252(Immediately). Once all the info in place, 「CIEF LITE」will fight for the customer to ask for compensation of shipping company.

*6.Air Shipment Compensation: If parcel lost or missing, the shipping company will follow your declaration value or the most USD100 as compensation.
The compensation will be 3 times of shipment fee or good declaration value whichever is lowest as basic. Note:If it's highly valuable goods, please contact us for buying insurance.

*7.Sea freight Compensation: If parcel lost or missing, the shipping company will follow your declaration value or the most 3 times of your shipping fare as compensation.
The compensation will be 3 times of shipment fee or good declaration value whichever is lowest as basic. Note:If it's highly valuable goods, please contact us for buying insurance.

*8.Any issues cause by Taobao seller, we are not responsible for that. (Cheat,Color,Quality or Parcel Missing etc)

*9.If seller not honest,parcel missing half way, quality issue, send wrong good, color mistake etc. We are not responsible~

*10.If buyer received the parcel and discover the product is not the right one etc, we will help customer to request the seller to solve it.

*11.For customer who request for perfect and good quality, it's advisable while make order please choose QC service (Extra charge needed) whereby the warehouse staff will help to ensure your product in good quality when arrive in our warehouse.

*12.We would like to make sure customer can enjoy perfect buy for me service.
Make sure you understand the basic risk of buy for me service,for those items condition received by customer, we are not responsible for it. During festival, the shipment will be slow caused by custom clearance delay and big volume of shipment. We are not responsible for the delay.

*13.Parcel status show received but buyer claim that never receive it. Buyer have to trace where is their parel. Please understand that there is a risk in buy for me service, whereby goods might not arrive on time.

*14.Customer need to request seller pack the parcel in suitable way to avoid damage while shipping. Any damage on the goods received by warehouse, our company will not responsible for it but will help to get compensation from seller.

*15.If worry about goods condition, we do provide service like count goods, QC, take photos etc. Please contact customer service:ciefworldwide@gmail.com. If customer complaint that wrong product or product missing or send wrongly. We are not responsible for it.

*16.All the duration provided for Air and Sea shipping here, are not cover public holiday and festival,weather, custom clearance delay etc. We are not responsible for any delay causing loss by customer.

*17.Only for those product out of stock allow to refund, else once sold out non-refundable or exchangeable.

*18.If customer make order and choose our shipping service, it means customer accept all the rules and regulations above.
Bear in mind while using our shipping service, must understand all the flows,rules and consideration then only make order. Please wait patiently for your parcel to arrive. Thank You.

Must comply with International Air Transport Association (IATA) regulations


The air transport network refuses to accept the following items: counterfeit, liquid, powder, food, fresh, medicine, inflammable and explosive, corrosive, optical disc, arms and other items restricted by the International Air Transport Association (IATA).


If you have counterfeit/fake-brand goods that need to be shipped by air-customers can directly contact customer service for details. If the customer misreports/falsely reports the item type or uses the wrong shipping method, our company will not be responsible for all the losses and costs. Please provide the correct information carefully and use the appropriate shipping method.


What is a sensitive item?

Liquids, powders, electronic products, batteries, brand names, and imitation brands are all "sensitive items"-sensitive air transport is required

Can not be transported by air, but sensitive to air transport?

The air transportation network uses other channels to carry out some small amounts of sensitive air transportation. However, on important days in China such as National Day/New Year, the customs will strictly check customs and cause slow customs clearance and delivery. Most sensitive goods may not be available for air transportation but customers can choose Ship by sea.

*Shipment Rule !
Normal Goods & Sensitive Goods Differences:
Pirated product, liquid, beauty product, medicine, the battery contains product, CD, DVD, powder and adultery products as sensitive goods.




*Air Shipment Prohibited Goods:
Dangerous goods, weapon, animal, currency, alcohol and all the international freight associate banning items.

 *Air freight Weight Calculation: Half volumetric

*Example:

Half Volumetric Weight= (Actual weight + Volumetric weight)/2
Good Actual Weight:1 kg
Good Volumetric Weight:25cm x 20cm x 30cm
= (25 x 20 x 30)/6000
= 2.5 kg

Final weight= (1+2.5)/2

                     = 1.75KG (~2KG)

The final charges are based on 2KG。
Please beware of this! To avoid any argument later!


Why volumetric weight calculation exist~
Firstly, give an example.
Due to air freight is using an airplane, the flight storage only contains limited space.
If most of us send items like toy and plastic items etc, it takes a lot of space. But the real actual weight is actually very light. That's why the air freight company set the rule for volumetric weight calculation.

 *Air freight Weight Calculation: Half volumetric

*Example:

Half Volumetric Weight= (Actual weight + Volumetric weight)/2
Good Actual Weight:1 kg
Good Volumetric Weight:25cm x 20cm x 30cm
= (25 x 20 x 30)/6000
= 2.5 kg

Final weight= (1+2.5)/2

                     = 1.75KG (~2KG)

The final charges are based on 2KG。
Please beware of this! To avoid any argument later!

*Why volumetric weight calculation exist~
Firstly, give an example.
Due to air freight is using an aeroplane, the flight storage only contains limited space one.
If most of us send items like toy and plastic items etc, it takes a lot of space. But the real actual weight is actually very light. That's why the air freight company set the rule for volumetric weight calculation. And our company use half volumetric as our calculation.

Payment

You can transfer funds through online banking or remit to your bank account, and take a screenshot of the successful transfer message, submit it to us or send a phone message. 
So far, only 4 international cards (VISA, Master, American Express, JCB Card) and some national bank cards are supported through paypal.

Account

Click "Forgot Password" in "Member Login" and follow the prompts to retrieve your password. If the password cannot be retrieved according to the above method, please contact our customer service staff.