Step 1: Sign Up/Login
*Username (Customer Marking): Please avoid using capital letters.
*You can enter your personal details and your company name can be filled in the “Address Book” later. Please note that your username will not impact the shipping invoice.
Step 2: Click “Modify address book entries”, fill in the personal information and address
*Company name - It will show in your shipping invoice. (If you are not using this account for business purposes, you may choose to skip filling out any fields related to business information.)
*Regardless of whether this account is for personal or commercial use, it's important to provide your full name.
*Picture 2 below shows the example of addresses for personal use and for commercial use.
*Default address for invoice: It is your billing address. If you wish to use this same address as your shipping address, simply select it when submitting your delivery order.
Step 3: Click “Warehouse Address”, and use the given information to fill in the address on your shopping site
*The following steps will use Taobao as an example.
*The receiver “收件人” in Taobao must be your marking in order to ease our warehouse staff to sign for your parcel.
*Tips: It's not necessary to fill in the postal code field on Taobao.
*Note: You must fill in your personal information and marking number. The pictures below are just examples.
Step 4: Fill in the "Arrange Shipment" form when your sellers have shipped out your parcels
*Please use Method 1 to fill in your goods' info.
*Product Name - general name of the products (can be in Chinese or English)
*Product Quantity - the number of products in the parcel
*If you have outstanding parcels that haven't been shipped by the seller, you can still submit your order and return later to provide the remaining parcel information once you receive the tracking number.
Step 5: Select and Submit Goods for Parcel Consolidation
*Click “Parcel Tracking” to know more shipping information about your parcel.
*After your goods have been received and stored in our warehouse, you can view their status and weight under 'Product Order'.
*Tick the left-hand side box for the goods that you want to consolidate and click “Submit Delivery Order”.
*Then, choose your shipping method and other additional services (not compulsory).
*Please double-check your shipping address to ensure it is accurate. It is possible to have a different shipping address from your billing address.
*If you have purchased a large number of goods from Taobao/1688 or other platforms, we recommend that you contact the seller to confirm if they have split your order and to obtain all tracking numbers for your parcels.
Step 6: Check your order status in “Delivery Order”
Wait for our staff to consolidate and weigh your parcel before proceeding with the payment process.
Step 7: Click for “Top-Up” / “Top-up account balance” in the system
*The balance in this account is only applicable for shipping payments and cannot be utilized in our exchange system.
*A transaction fee of RM1.50 will be charged for top-ups less than RM200.
Step 8: Pay for shipping in the "Delivery Order" section
*Once your items are consolidated and weighed, we will notify you by email to proceed with the payment for shipping.
*In the “Delivery Order'', once you have downloaded the shipping invoice, you can proceed to make payment by clicking on the "Pay" button.
Step 9: Once the delivery order status is "Delivery", you can patiently wait for your parcel.
*You can check the status of your order anytime.
*The order tracking number for air freight usually appears faster than for sea freight. For sea freight, it may take a few days for the tracking number to appear.
Step 10：Click on the “Received” button
*After your goods have arrived, please check that the number of parcels matches your order.
*If everything is correct, you can click the "Received" button on the "Delivery Order" page.